Terms and Conditions for Domain Names

In registering or renewing your .uk domain name through Rejuvenate Group ("Us) you are agreeing to our's and the registry's (ie. Nominet) terms and conditions. Please ensure you are aware of these terms and conditions as outlined below.
You should read these terms before entering into an agreement with us (Rejuvenate Group) for registration, or renewal of .uk domain names.
Our Fees for .uk Domains

First Time Registration

Our first time registration fee is £25. Any discounted amount will be charged if applicable.

Renewal fees

Our renewal fee is £25 + VAT. This should be the only ongoing maintenance cost and will be payable annually. If you fail to renew your domain name before it's expiry date, you will have upto 30 Days (the protected period) in which to renew at the original renewal fee. After 30 days your domain will be suspended and will go into a 60 day grace period during which you can still renew, but an additional recovery fee will apply. (£75 + VAT). This must be requested by emailing [email protected] BEFORE the 70th day after your domain has expired.

Cancellation and Transfer

If you wish to cancel the agreement for us to manage your domain anem, or you wish to transfer the provision of this service to another registrar, we will there is no fee. You are free to migrate any domain registrar.

Service Levels

We will acknowledge any requests or complaints from you within 3 working days of receipt.

Renewal Process

Domain Names are renewed on an annual basis and we will send out futher reminders 14 Days, 7 Days and the day before expiry. We will send these emails to the contact email address you have given us, which we hold as the valid contact. It is your responsibility to ensure these details are up to date. Rejuvenate take no responsibility if your renewal fails due to your contact details being incorrect.
If you do not wish to renew your domain name, please ensure you contact us a minimum of 14 days before your domain expires by calling, or emailing [email protected] . Similarly you can elect to auto-renew your domain name 14 days in advance of expiry.
If you fail to renew your domain before its expiry date, all domain services we provide will be suspended and you will have up to 30 days (protected period) in which to renew at the original renewal fee. You can view our fees above.
90 days after your domain has expired it will be cancelled and deleted from the register. Rejuvenate Group will not guarantee the renewal of your domain name.

Complaints

Complaints may be emailed or put in writing. Complaints submitted electronically will be subject to the SLAs given above. If you require a written response there may be delays while correspondance is in the post. Rejuvenate cannot be held accountable for such delays.

Email Contact for Complaints

If you wish to raise a complaint about abuse that you have received, please email us at [email protected] .
If you wish to make a complaint or comment on the service you have received from us, please email us on [email protected] . Please include all the relevant details to allow us to investigate for you.

Escallation

If you are not happy with the initial outcome of your complaint to us, you can escallate the matter to Nominet (the UK Domain Registry) using their complaints page at http://www.nominet.uk/resources/complaints/
Our Postal Address is: 280a High Street, Orpington, Greater London. BR6 0ND

Terms and Conditions for Domain Names

1. Rejuvenate Group's Obligations

a. With effect from the date of agreement between Rejuvenate and the Customer, Rejuvenate shall in condieration of the payment being made, provide the service to the Customer in regard to registration or renewal of the domain name.

b. Rejuvenate shall use all reasonable care and skill to perform the "Services" (registration or renewal)

c. Rejuvenate shall use all reasonable endeavours to meet any performance dates.

d. Rejuvenate shall use all reasonable endeavours to meet or exceed any service levels.

2. Customer's Obligations

a. The customer shall: 

i. Co-operate with Rejuvenate in all matters relating to the services;

ii. Provide in a timely manner, such information as Rejuvenate may request to ensure that it is accurate in material respects. 

b. If Rejuvenate's performance of any of its obligations under the agreement is prevented or delayed by any act or omission of the Customer, its agents, sub-contractors or employees or any other circumstances beyond the reasonable control of Rejuvenate, Rejuvenate shall be relieved from its obligations under the agreement and shall not be liable for any costs, charges or losses sustained or incurred by the customer arising directly or indirectly from such prevention or delay.

3. Joint Obligations

a. Rejuvenate and the Customer agrees to:

i. Use reasonable endeavours to resolve all problems arising in the performance of the agreement in a spirit of mutual cooperation and collaboration;

ii. Comply with all relevant requirements having the force of law.

4. Price

a. The Customer agrees to pay Rejuvenate the price as set out in clause 5.

5. Payment

a. The Customer shall pay each invoice submitted to it by Rejuvenate, in full and cleared funds, within 30 days of receipt.

b. Without prejudice to any other right or remedy that it may have, if the Customer fails to pay Rejuvenate on the due date, Rejuvenate may suspend all services until payment has been made in full.

c. Time for payment shall be of the essence of the agreement.

d. All sums payable to Rejuvenate under the agreement shall become due immediately on its termination, despite any other provision. This condition 5.d is without prejudice to any right or claim for interest under the law, or any such right under the agreement.

e. Rejuvenate may, without prejudice to any other rights it may have, set off any liability of the Customer to Rejuvenate against any liability of Rejuvenate to the Customer.

6. Variations and Ammendments

No Major Change to the agreement shall be valid unless it is in writing and signed by or on behalf of each of the parties.

7. Confidentiality

a. The Customer shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed by Rejuvenate,  its employees, agents or sub-contractors and any other confidential information concerning Rejuvenate’s business or its products which the Customer may obtain. The Customer shall restrict disclosure of such confidential material to such of its employees, agents or sub-contractors as need to know the same for purposes of discharging the Customer’s obligations to Rejuvenate and shall ensure that such employees, agents or sub-contractors are subject to obligations or confidentiality corresponding to those which bind the Customer.

b. This condition 7 shall survive termination of the agreement

 

Last Updated: Thursday, December 13, 2018 - 11:30